JCamp 180 offers regular Webinar training sessions for all participating organizations. These sessions are meant to continue our Conference learning throughout the year. They focus on JCamp 180's main areas of expertise: fundraising, governance, strategic planning, and technology.
Driving Camper Satisfaction - Lessons from the Field
Thursday, May 14 at 1 PM EST
Every year dozens of camps conduct a Foundation for Jewish Camp (FJC) Customer Satisfaction Survey. Join us to hear Mark Sass, FJC's Customer Satisfaction founder and guru, share his perspectives from ten years of surveying over 100,000 camper experiences. Mark will breakdown what factors influence - and do not influence - overall satisfaction and the likelihood of having campers recommending your camp. Mark also will tell us what's planned for future surveys. Then Aaron Selkow, Director of URJ Camp Harlam, will present some industry-leading ways for your camp to go beyond "Wow!" in those aspects of camp that are most important to your camp families and thereby help you boost camper retention and recruitment.
Join JCamp 180 Mentors Aron Goldman and Michael Miloff and our special guests on Thursday, May 14th at 1 PM EST to learn how to drive camper satisfaction to improve retention and recruitment.
After registering, you will receive a confirmation email containing information about joining the webinar.
Please note: You can find all past JCamp 180 Webinars in our Webinar Archives.
Have a suggestion for a future Webinar topic? Please submit your ideas here.